Arvato Systems – User Self-Help Portal
 

Import of a group mailbox certificate - S/MIME with 2048 bit key

    Certificates for group mailboxes (S/MIME Team ID) are sent as a .p12 file. A password must also be available.
    This instruction is for S/MIME Team ID certificates issued from 8 January 2025.

    Please note: screenshots below will be updated to an english version later on.
    Procedure and positions of buttons do not vary.
  1. Open the ‘Smart ID Desktop App’
  2. Click ‘Import’
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  3. Select the received certificate file (*.p12)in the file system
  4. Click ‘Open’
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  5. Enter a meaningful identifier to identify the mailbox
  6. Enter the certificate password that you received separately
  7. Click ‘Import’
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  8. Assign a new PIN with a length of at least eight characters (upper and lower case letters, numbers, special characters)
  9. Enter the same PIN again for verification
  10. Click ‘OK’
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  11. Enter the PIN you have just assigned again
  12. Click ‘OK’
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  13. You can now close the ‘Smart ID Desktop App’
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If you have any problems or questions, please contact the Arvato Systems Service Desk #88087 - 88087@bertelsmann.de.
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