Arvato Systems – User Self-Help Portal
 

Import of a group mailbox certificate - S/MIME 4096bit key

    Certificates for group mailboxes (S/MIME Team ID) are sent as a .p12 file. A password must also be available.

    Due to the requirements of our S/MIME certificate provider, only S/MIME Team ID certificates with a 4096 bit key will be issued until 8 January 2025.
    Technically it is not possible to store certificates with a 4096 bit key on the TPM chip - on which our Virtual Smartcards (VSC) are stored.
    The import via the ‘Smart ID Desktop App’ therefore does not work.

    Please follow this workaround:

    Please note: screenshots below will be updated to an english version later on.
    Procedure and positions of buttons do not vary.
  1. Click the Windows button and enter ‘certmgr.msc’ and confirm with Enter.
    Bild

  2. This opens the Windows certificate store.
  3. In the following window, right-click on ‘My certificates’ and click on ‘All tasks’ and ‘Import’ in the context menu.
    Bild

  4. The certificate import wizard opens
    Bild

  5. Select the previously saved certificate file (*.p12) under ‘Browse’
    Bild

  6. Open the file's storage path and select the file:
    Bild

  7. In the next step, enter the password for the *.p12 file.
    Bild

    Please activate the options for high security. The checkboxes must be set at points 1 and 3.
    • Point 1 ensures that a password request is started when this S/MIME is used.
    • Point 3 ensures that the certificate content is stored securely.
  8. Finally, the certificate store is selected: ‘Own certificates’
    Bild

  9. After completing the wizard, a new window appears - in which a new password for the S/MIME certificate must be created.
    Bild

  10. Assign a new password with a length of at least eight characters. (upper and lower case letters, numbers, special characters)
    Enter the same password again for verification
  11. The certificate import should now be successfully completed.
    Bild

If you have any problems or questions, please contact the Arvato Systems Service Desk #88087 - 88087@bertelsmann.de.
Impressum | Datenschutz