Unlock a VSC
If your VSC displays the error message "Your security device is locked" during use,you have the following options:
- Then you can unlock it, for example, by resetting the VSC PIN.
You can find the instructions here here.
Important: This does not work always work. - Wait until the VSC unlocks itself after a certain time and then restart your computer.
Since the time can vary depending on the device type and configuration, we cannot give an exact time.
This usually lasts between 1 and 12 hours. - If neither of these options works, please contact the Arvato Systems Service Desk: +49 5241 80-88087 | 88087@bertelsmann.de.